Question 1

Do you really come to me?

Accepted Answer

Yes – that is what we do best. Our mobile mechanic comes to your home, office or the roadside in Randburg, Kya Sands and the surrounding Gauteng areas. Send us your address or live location on WhatsApp and we will confirm the call-out fee and arrival time before we leave.

Question 2

What can you fix on site, and what needs the workshop?

Accepted Answer

Services, diagnostics, batteries, starters, alternators, brakes, timing belts, clutches and most suspension work can be done at your location. Engine and cylinder head overhauls and gearbox rebuilds are done at our workshop at 384 Boundary Road, Kya Sands – we quote first either way.

Question 3

Which vehicles do you work on?

Accepted Answer

All makes and models – Toyota, Volkswagen, Nissan, Ford, Hyundai, Kia and the Chinese brands, right up to Mercedes-Benz, BMW and Audi – plus bakkies and light commercial vehicles.

Question 4

Is there a call-out fee?

Accepted Answer

There is a call-out fee that depends on the distance from Kya Sands. We always tell you the fee before we travel, so there are no surprises.

Question 5

How do your quotes work?

Accepted Answer

After diagnosing your vehicle we send an itemised quote – usually on WhatsApp or email as a PDF – with parts and labour shown separately. We only start once you approve it, and if we find anything else, we contact you first.

Question 6

Will servicing with you affect my new-car warranty?

Accepted Answer

No. South Africa's automotive aftermarket guidelines allow you to have your car serviced and repaired by an independent workshop during the warranty period, as long as the work is done to manufacturer specifications with quality parts. We stamp your service book and keep a full record.

Question 7

Do you use original parts?

Accepted Answer

We use original (OEM) parts or quality equivalents from trusted suppliers. Your quote shows which, so you can choose based on budget and preference.

Question 8

How can I pay?

Accepted Answer

You can pay by EFT, card or cash when the job is done. You receive a detailed invoice on WhatsApp or email for your records.

Question 9

Do you guarantee your work?

Accepted Answer

Yes. Our workmanship is guaranteed, and parts carry the supplier's warranty. Ask us for the details that apply to your job.

Good questions. Straight answers.

Car trouble? We come to you.